Privacy Policy

HealthState Pty Ltd (Australian Company Number (ACN) 62 695 4845 ) is committed to protecting and respecting your privacy.

This policy (together with any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information collection

In order to provide a better service to you, we may collect and process the following data about you:

1. information that you provide by filling in forms on our site https://www.healthstate.com.au ("our site"). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information at other times, for example in connection with a promotion or when you report a problem with our site;
2. if you contact us, we may keep a record of that correspondence;
3. details of transactions you carry out through our site and of the fulfilment of your orders;
4. details of your visits to our site and the resources that you access.
5. any patient information that is housed within the Cliniko Practice Management Booking System

We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.

2. Uses made of the information

The purposes for which information may be used by us include:

1. ensuring that content from our site is presented in the most effective manner for you and for your computer;
2. providing you with alerts, newsletter, education materials or information that you requested or signed up to;
3. carrying out our obligations arising from any contracts entered into between you and us;
4. allowing you to participate in interactive features of our service, when you choose to do so;
5. designing and conducting surveys/questionnaires for client profiling/segmentation, statistical analysis, improving and furthering the provision our products and services;
6. complying with laws and regulations applicable to us or any of our affiliates in or outside Australia;
7. legal proceedings, including collecting overdue amounts and seeking professional advices;
8. researching, designing and launching services or products including seminars/events/forums;
9. Patient History, Purchase and Payment Receipts for Services and Goods rendered.; or
10. purposes directly related or incidental to the above.

We intend to use your data in direct marketing and we require your consent (which includes an indication of no objection) for that purpose. By using our site, unless you tell us otherwise, you agree that:

1. your name, contact details (including address, contact number, email address), products and services information, transaction pattern and behaviour, background and demographic data held by us from time to time may be used by us in direct marketing;
2. the following classes of services, products and subjects may be marketed to you:

1. services and products related to our site and/or our affiliates (including marketing affiliates programs we are a part of);
2. reward, loyalty or privileges programmes, promotional offers and related services; and
3. invitations to events such as seminars/webinars/tele-seminars, conferences, live programs or events.

We may conduct direct marketing via fax, email, direct mail, telephone and other means of communication or send e-newsletters to you. You may choose not to receive promotional materials, by simply telling us (see below for contact details), and we will cease to do so, without charge.

3. Disclosure of your information

We will keep the personal data we hold confidential but may provide information to:

1. personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services;
2. our offices, affiliates, business partners and counterparts (if any);
3. persons under a duty of confidentiality to us;
4. persons to whom we are required to make disclosure under applicable laws and regulations in or outside Australia; or
5. actual or proposed transferees or participants of our services in or outside Australia.

4. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard . drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

We may use the following third party web analytic services on the website. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use the website. The information collected through these means (including IP address) is disclosed to these service